DAIRY DEVELOPMENT DEPARTMENT, PUNJAB, CHANDIGARH

Dairy Dev. Deptt, Punjab affirms its commitment to spread dairy training services throughout the state round the year, expand, commercialise and mechanise dairy farming operations by providing incentives, exert quality control on compounded cattle feed, concentrates and mineral mixture and regulate the manufacturers and dealers in the most organized, systematic, fair and transparent manner.

The deptt. pledges to constantly monitor, review and improve the quality and delievery system of the service for the satisfaction of the beneficiaries.

The deptt. confirms its commitment to meet the conditions leading to obtaining of IS 15700 certification.

QUALITY OBJECTIVES

To identify and list all the services to be provided.

Establishing service quality standards including time limits.

Compliance of legal/statutory parameters.

Providing clear understanding of service available, eligibility criteria and procedures.

Creating favourable opinion of the beneficiary about the quality of the service and its delievery system

Making Complaint Handling effective and time bound.

COMPLAINT HANDLING OBJECTIVES:-

To consider complaint and opportunity to improve the services.

To make the officers of the department responsive and accountable.

To satisfy the receipients of the services of the deptt.

OUR STAKEHOLDERS:-

Dairy Dev. Deptt. has the following stakeholders:-

Dairy Farmers.

Prospective Dairy Farmers.

Commercial Banks.

Compounded cattle feed, concentrates and mineral mixture Manufacturers.

Compounded cattle feed, concentrates and mineral mixture Dealers.

Insurance Companies.

Guru Angad Dev Veterinary and Animal Sciences University, Ludhiana.

Punjab Agricultural University, Ludhiana.

Milk Industry.